FAQs

Where is your store located?
Our store is located at 6221 Rue des Macareux, Laval Quebec H7L 0G2, Canada. We operate online and deliver throughout Canada.

Do you accept exchanges?
We do not offer exchanges unless the item received is defective, damaged, or incorrect. Please contact us at support@alyvo.store for assistance.

Do you ship outside of Canada?
At this time, we primarily deliver within Canada. If international delivery becomes available in the future, we will update our Shipping Policy accordingly.

What is Alyvo’s Return Policy?
You can find full details in our Return & Refund Policy section. It explains how to request a return, what qualifies, and how refunds are processed.

Will I receive a confirmation email after placing my order?
Yes. Once your order is successfully placed, you’ll receive a confirmation email that includes your order details.

Where can I read your policies?
Links to our Shipping Policy, Return & Refund Policy, Privacy Policy, and Terms of Service are available in the footer

Do you have a physical store?
No. Alyvo operates exclusively online and does not maintain a physical retail location.

How do I start a return?
If you’d like to return an item, please contact us at support@alyvo.store. Our team will review your request and provide return instructions.

How can I track my order?
Once your order has been shipped, you’ll receive a dispatch email with tracking details so you can monitor the delivery progress.

What happens if I receive the wrong item?
If you receive the wrong product, please contact us at support@alyvo.store as soon as possible. We’ll arrange a return or replacement at no additional cost.

Contact Us
For any support, our customer service team is here to assist you.

Email: support@alyvo.store
Phone: +1 548-901-1948
Address: 6221 Rue des Macareux, Laval Quebec H7L 0G2, Canada